Payment and Delivery
We accept cash, checks, Visa, MasterCard, Discover and American Express.
We also offer several financing options.
Please contact the store for more information.
A 50% deposit is required to place an order. The balance is due when we schedule your delivery.
All merchandise must be paid prior to delivery.
Storage & Delivery Policy
We offer local delivery and will contact you immediately once your furniture has arrived to set up delivery. Please contact us for the delivery rate for your area.
Upon notification that your merchandise has arrived, delivery must be made within 30 days. After 30 days, if you merchandise has not been delivered, you must pay any remaining balance plus a monthly storage fee of $100 or a maximum of 10% of the total sale, including sales tax. Or, we will gladly deliver your merchandise to the storage facility of your choice.
Please be prepared delivery day.
It is the customer’s responsibility to clear the area of existing furniture and accessories prior to delivery. This will ensure a more timely and efficient delivery. If the customer needs assistance moving existing furniture we must know in advance to allow additional time. There will be an additional fee for this service.
The customer is responsible for measurements of doorways, hallways, and stairs at the time they select their furniture to be sure it fits into the home.
As professionals, we do our very best to take every care possible when delivering furniture to your home. For the safety of our delivery personnel and your furniture, we ask that you ensure all walkways and entrances are clear prior to delivery. Our delivery staff has the obligation to postpone delivery due to unsafe conditions based on their judgement.
As you are aware, many home designs do not take into account the difficulty of furniture delivery. On a rare occasion, if a piece of furniture is a tight fit, the delivery department may ask you to approve our attempt to fit your furniture and sign a waiver. With that understanding, we cannot be held responsible or liable for any damages resulting from deliveries made to locations not equipped to accept such items. This includes narrow doorways, hallways and entryways. We trust you will understand and appreciate these conditions.
Inspection of Furniture / Damaged Items
The customer is responsible at the time of delivery to inspect each item. If damage is evident, please make note of it on the paperwork. Please contact our store to determine how to resolve the issue. To expedite the service process, it is helpful to email pictures of the damage to firstname.lastname@example.org so we can forward this information to our factory representative to determine the need for repair or replacement.
Customer Pick Up
We allow customer pickup at our warehouse located at the rear of our store.
24 HOUR notice is required for ALL pickups.
Please come prepared with the materials needed to load your purchase safely into your vehicle. Bring blankets and rope as we do not supply either of these items. Our service department will assist you in loading your purchase; however we are not permitted to tie down your goods. If, at your request, we assist you in loading your furniture, we cannot be held liable for any damage incurred to your vehicle. Damage incurred by customer's own transportation is not warranted.
North Carolina Furniture & Mattress features a large selection of quality living room, bedroom, dining room, home office, and entertainment furniture as well as mattresses, home decor and accessories. North Carolina Furniture & Mattress has a store location in Newport News, VA 23608. North Carolina Furniture and Mattress serves the surrounding areas of Newport News, VA 23608. If you're looking for the perfect furniture to suit your needs as well as your lifestyle, stop by North Carolina Furniture & Mattress in Newport News, VA 23608 today!
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